TNTuck Business Solutions supports you in completing the cycle of Performance Improvement
Operational and Financial Business Intelligence and Analysis Identifying, documenting, benchmarking and analyzing the operating and customer experience elements. From that information we identify the operating and customer experience activities that are not performing to competitive or desired levels, Detailed customer survey/feedback and analysis is generated as required. Activities also include development of on-going customer experience, operational and financial reporting mechanisms.
Process, Technology and Performance Improvement Programs Design, Development and Program/Project management of the required modifications to Process and Technology to correct the underperforming operating activities identified during Business Intelligence. Support includes development of detailed process reengineering plans and when required technology/programming requirements. Customer Experience Improvement Programs Design, Development and Program/Project management of the required modifications to Customer Experience Process "Touch Points" and supporting Technology to correct elements identified during the Business Intelligence activities impacting the customer experience.
Continued Performance Improvement Programs Assessing/Measuring and Monitoring of the effectiveness of those changes as well as preparing the company for a continuing improvement process cycle. Creating a sustaining Business Intelligence to Performance Improvement cycle to promote continued performance enhancements.
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